Privacy Policy

1. Introduction

Renal Connect ("we", "us", or "our") is committed to protecting the privacy and security of the personal and health information of people who use our mobile application and related services ("App"). This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices you have regarding your information.

2. Scope

This policy applies to information collected when you use the Renal Connect mobile app, our website, and any related services or communications unless a separate policy is provided. By using Renal Connect, you agree to the collection and use of information in accordance with this policy.

3. Information We Collect

We collect several types of information to provide and improve the App:

3.1 Personal & Account Information

• Name, email address, phone number (if provided).
• User account credentials and profile preferences.

3.2 Health & Treatment Information (User-Provided)

• Dialysis session logs (date, duration, location, modality), medications, allergies, vital signs (e.g., weight, blood pressure), lab results, and other health details you choose to enter.

3.3 Device & Usage Data

• Device model, operating system, app version, crash reports, analytics events (how you interact with the app), and IP address (for security and diagnostics).

3.4 Location & Notifications

• Optional location data if you enable location-based features (e.g., find nearby dialysis centers).
• Push notification tokens to deliver reminders and alerts.

3.5 Third-Party & Integrations

• Information from third-party services you choose to connect (for example, healthcare provider portals, electronic health records, or fitness trackers) when you authorize such connections.

4. How We Use Your Information

We use the information we collect for purposes including:

• Providing and personalizing the App features (session logging, medication reminders, appointment scheduling).
• Sending notifications and reminders you opt into (e.g., treatment times, medication schedules).
• Improving app performance, troubleshooting issues, and analyzing usage trends.
• Communicating with you about account activity, updates, or support requests.
• Complying with legal obligations and protecting the security of the app and our users.

5. Legal Basis for Processing (Where Applicable)

If you are located in a jurisdiction with data-protection laws (for example the EU), our legal bases for processing may include your consent, performance of a contract, legitimate interests (for operational purposes), and compliance with legal obligations. For processing of health data, we will obtain explicit consent where required by law.

6. Sharing & Disclosure

We do not sell your personal or health information. We may share your information in the following situations:

• With your healthcare providers: if you choose to share data with a provider or authorize integration with an EHR/portal.
• Service providers: trusted vendors who perform services (hosting, analytics, notifications). These providers are contractually required to protect your data.
• Legal requests: where required by law, court order, or to respond to valid legal processes.
• Business transfers: in the event of a merger, acquisition, or sale of assets (with notice to users and contract protections).

7. Third-Party Services & Links

The App may use third-party services (for analytics, crash reporting, cloud hosting, or notifications). These third parties have their own privacy practices and may collect information as described in their policies. The App may also contain links to third-party websites — we are not responsible for their privacy practices.

8. Data Security

We implement administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction. These include access controls, encryption in transit, and secure hosting. However, no system can be 100% secure — please contact us immediately if you suspect any security issue.

9. Data Retention

We retain personal and health information for as long as necessary to provide the App, comply with legal obligations, resolve disputes, and enforce agreements. If you delete your account, we will remove or anonymize data as required by applicable law, subject to backup retention practices and regulatory requirements.

10. Your Rights & Choices

Depending on your jurisdiction, you may have rights including:

• Accessing the personal data we hold about you.
• Correcting inaccurate or incomplete information.
• Requesting deletion of your personal data (subject to legal exceptions).
• Withdrawing consent where processing is based on consent.
• Exporting a copy of your data in a commonly used format.

To exercise these rights, contact us at the address below. We will respond according to applicable law.

11. Children's Privacy

Renal Connect is not intended for children under 16 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child under the applicable age has provided us with information, contact us to request removal.

12. International Data Transfers

Your information may be processed or stored in countries other than your own. When transferring data across borders, we use appropriate safeguards required by law (e.g., standard contractual clauses) where necessary.

13. Cookies & Similar Technologies

On our website and in certain parts of the App we may use cookies, local storage, or similar technologies to improve functionality and analytics. You can manage cookie preferences through your device or browser settings.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will provide notice through the App or other means. The date at the top of this policy indicates when it was last updated.

15. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact:

Data Controller: SYSOL SYSTEM SOLUTIONS PRIVATE LIMITED
Email: info@sysol.org
Address: SYSOL SYSTEM SOLUTIONS PRIVATE LIMITED SUITE 401, FOURTH FLOOR, NEOSPACE, KINFRA TECHNO INDUSTRIAL PARK, KAKKANCHERY CALICUT UNIVERSITY PO, MALAPPURAM DISTRICT